Mach3 stop working

[iambeo]

Hello to everybody,
I'm Bruno and I'm new on this forum.
I use MSM from many years with pro license.
A couple of months ago I bought a new license to use the latest MSM version, but since then Mach3 started crashing and stop working during the tool changing.
I call Mach3 support (because I bought the license) and They told me that the problem is not Mach3 but MSM.
I use:
Windows10 pro
Mach3 R3.043.066
MSM 2.3.8 and 2.3.9 (I try both but same issue)
smoothstepper last mach3 plugin.

I hope anybody can help me.

THanks

Bruno P.

[DaveCVI]

Hi,
Welcome to the forum.

I use MSM from many years with pro license.
A couple of months ago I bought a new license to use the latest MSM version, but since then Mach3 started crashing and stop working during the tool changing.
I call Mach3 support (because I bought the license) and ...

Did you buy a new Mach3 license or a new MSM license?

... and They told me that the problem is not Mach3 but MSM.

Did Artsoft offer you any evidence that there is a problem with MSM? If so, I would like to know what they claimed the problem is and why they said that. What technical information did they offer (If any)?
However, I suspect that they just said this so that they would not have to actually do any technical work to try to identify the problem. They are well known for not wanting to spend any time on mach3 support (but they will happily take money for a mach3 license).

From the pictures you posted, that looks like the standard win10 dialog that says a program has stopped. That usually means that the program (Mach3) faulted or tried to do something win10 will not allow.
When running mach3 on win 10, you should run mach3 with administrator privileges.

I think it is very, very unlikely that the MSM M6 scripts would cause mach3 to fault and stop. All mach scripts are run by mach - in fact mach3 uses the Cypress basic interpreter to run scripts and all the operating system (win10) sees is mach3 (Cypress is an internal part of mach3). Please note that the MSM M6 scripts have not changed in literally several years.

I would do the following:
1) reinstall mach3
2) reinstall MSM
3) restart mach3/MSM using admin privileges

Dave

[iambeo]

Thank you, Dave, for your help.
I bought licenses for both, mach3 and MSM, but I bought a new license for MSM about two months ago to upgrade the MSM version.
this is the email I received from Mach2 support:

You have two M6 macro files, which is a little different than I've seen before. I'd like to do some testing. Do you mind sending in a copy of your profile? Your profile is saved in XML format in your Mach3 directory. If you can, I'd also like to use the custom screenset you are using. That is also found in the Mach3 directory with the file extension .set. This will allow to me to test everything on my end and figure out why Mach3 is giving you trouble.


If I try to use the command
T250m6
and then
T001M6
sometime Mach3 stop working.
If I try the same with the original screenset everything seems ok.

First time I get this problem I run win7 so I formatted my pc and I installed win10 on the same stand alone pc (no internet) with no app in background and the defender disables.
I used Mach3+MSM for many years without any problem, but now I run it in administrator mode, but the issue remains.

I'm very puzzled.

[DaveCVI]

OK, so admin mode did not help. Did you do the re-installs of mach then MSM that I recommended?

Run the MSM install as admin also.

Am I correct that you are using "stop & Wait" tool change mode?

Does this happen on every tool change or only some tool changes?

Dave

[iambeo]

this PC is a fresh install because I thought to solve the problem installing the PC from the start: windows 10, mach3, smoothstepper plugin, SMS.
Anyway, tomorrow morning I'll reinstall everything as you asked.
I'll send you the code from which I get the error.
Thank you very much for your Help, This is very important to me because now My CNC machine is unusable and I can't work.
I'll do everything first thing tomorrow morning.

[iambeo]

Hi,
today I did many tests:
on my windows 10 pc I uninstalled mach3 and MSM, I reinstalled only mach3 and the code run ok, after MSM last version installation I got again the problem and mach3 stop working.
So I got a new computer and I installed windows 7 lite and now mach3 and MSM look ok but I got another error but just once.
tomorrow I'm going to mill new parts and I'll see the results.
That's all for now.
Thanks

[DaveCVI]

are you getting an error on every tool change? If so, we can gather some debugging information.
On the new error, what were you doing when the error happened? when that happens, click the history button and see what the log file says.
Dave

[iambeo]

I spent more days doing tests.
Windows 10 is not the problem, mach3 stop working but the error is different.
I attached the lasterrors file and the code I was running.

[iambeo]

the other error message

[iambeo]

The error happened after mach3 stop for the tool change, I type "T250M6", I probe the Z for the surface, I type "T001M6" I click start to confirm and I click start again to resume the work and mach3 stop working with the error in the pictures,
Last thing I can do is to downgrade MSM to an old version because before the update everything was ok for many years.