Proxy Activation

[civtek]

Hi Dave

I start a new topic wish I was asking about under topic "Finich Cut".
I still do not manage to do the Proxt Activation, it stops with Fig 186 as my picture do not apper as in the Fig 186. The license ID and the Password apper, but not the Installation ID. Taking the stepps father (witout Installation ID showing) all seems to be ok, but when doing phase 3 (installation) I get the message "Activation via Proxy failed". ( The Fig 186: Proxy Utility Activation Example pointed to is on page 285, revision 2.09 in the Manual).

In despair I tryed: "Online Activation". I come to the box: "Online Activation Dialog" and hit the button Continue and got the message Error 5013. Meaning, "There are no more activation left for this license. The user has used up the allowed number of activations".

Have I tryed so many times that I have messed up everything, is there a way out of this, can you help?

Civtek

[DaveCVI]

Hi Dave

I start a new topic wish I was asking about under topic "Finich Cut".
I still do not manage to do the Proxt Activation, it stops with Fig 186 as my picture do not apper as in the Fig 186. The license ID and the Password apper, but not the Installation ID. Taking the stepps father (witout Installation ID showing) all seems to be ok, but when doing phase 3 (installation) I get the message "Activation via Proxy failed". ( The Fig 186: Proxy Utility Activation Example pointed to is on page 285, revision 2.09 in the Manual).

When an activation fails, the proxy utility program give you message saying why it failed.
I need you to tell me the message or I don't have any what to know what happened.

However, please see my next question as it is most important...

In despair I tryed: "Online Activation". I come to the box: "Online Activation Dialog" and hit the button Continue and got the message Error 5013. Meaning, "There are no more activation left for this license. The user has used up the allowed number of activations".

Now I am confused. Is the PC you want to activate online and connected to the internet?
THe above makes me think that the PC is online because the ONLY way to get told all the activations are used up is to talk to the license sever and to have the license server tell the PC that the activation are used up. If the PC talked to the license server after using "online activation" then the PC has to be connected to the internet.

When a PC is connected to the internet, you should always use the online activation method.
When a PC is online, MSM can talk directly to the license server and the activation typically takes about 10 seconds.

Is the PC online???
If you will confirm to me that the PC you want to activate is online, we will stop trying to use the more complicated and less easy proxy activation.

Have I tryed so many times that I have messed up everything, is there a way out of this, can you help?
Civtek

We will get this fixed up for you.
Please answer my question about the PC - Is the PC actually online?

I think from what you have posted this time that the PC is online.
When I look at the license serer log files, I see that a PC with your license ID has talked to the license server today and tried to activate MSM.
That attempted activation did fail because your MSM license is already activated on two PCs.
One MSM license will run two PCS but not more than two PCs.

FYI - from the MSM license database:
Your first PC was activate on September 8, 2012
Your second PC was activated on March 25, 2013.

How many copies of MSM do you think you have installed and activated ? Have you forgotten about a PC that MSM on it?
I can also change this, but I want to know how many copies of MSM you THINK you have activated before I consider doing that.

Dave

[civtek]

Hi Dave.
I will try to explane. I tryed to connect my secon PC running a lathe using a Proxy activation prosess since I did not want to connectet this PC to the internett. I have my mill running nerby and connectet to the internet, so today I connectet my late to the internet for a try wich failet as you know.
OK. I can connect both PC`s to yhe internet but would prefere to only have the mill PC connectet, that was why I tryed the Proxy.

Your second PC was activated on March 25, 2013.

I do not understand this sinse I do not have more than 2 machins in my basement hobby workshop, a mill and convertet Myford lathe, but I upgradet my license for a year about that time (I think or maby it was earlyer?). Do not remember trying to activate any second PC anytime.

Regards
Civtek

[DaveCVI]

Hi Dave.
I will try to explane. I tryed to connect my secon PC running a lathe using a Proxy activation prosess since I did not want to connectet this PC to the internett. I have my mill running nerby and connectet to the internet, so today I connectet my late to the internet for a try wich failet as you know.
OK. I can connect both PC`s to yhe internet but would prefere to only have the mill PC connectet, that was why I tryed the Proxy.

OK. If you can connect the PCs to the internet, please do that for the activations. A PC only has to be connected to the internet during the actual activation process. Once the PC is activated, you can then disconnect the PC and MSM will not care until you try to do something that requires the internet (Examples: reactivate the PC, deactivate the PC, or try to use the button that takes you to the MSM user forum).
In any case, we now know that the PC can talk to the license server online.

Your second PC was activated on March 25, 2013.

I do not understand this sinse I do not have more than 2 machins in my basement hobby workshop, a mill and convertet Myford lathe, but I upgradet my license for a year about that time (I think or maby it was earlyer?). Do not remember trying to activate any second PC anytime.

Regards
Civtek

Well, the license server has a much better memory that any human I know. It never forgets any activations.

Given your ability to use online activation, the only problem now is that the license server knows you have already activated TWO PCs in the past.
It will not let you activate a third because two is the limit for the license.

You have two choices:
1) Deactivate an already activated MSM PC; that will let you reuse the activation on a different PC.
Sine you say you only have one PC activated now, you will probably be more interested in choice #2...

2) If you have "lost" or "destroyed" a PC that had MSM activated on it, you can't obviously use the PC to deactivate MSM on the "destroyed PC".
In this situation you can convince CVI (me) that you really are running only 1 PC with MSM right now. I can tell the license server to stop counting the "lost PC".

To do that, I will need some information from you.
I will send you the instructions for what information I need in a direct email (the process involves sending me information that it is better not to post on the public forum here).

I will assume you want to try #2, so please look for a direct email from CVI in a few minutes after this post.

Dave

[DaveCVI]

An update for readers of this thread:

After providing some info offline, civtek now has MSM activated on his Lathe.

Dave