Hi,
Thanks for the picture of the reference page -
The fact that that page has an "activation button" tells me that the version of MSM you have installed is older than 3.x The end of life final release) - it is probably a 2.x release (Maybe an even older 1.x release). That limits what can be done to resolve the problem you are experiencing.
My suspicion is that your MSM installation has been corrupted. I suggest that you reinstall MSM from the installer file and see if the problem goes away.
However,
DO NOT attempt to (re)activate your old version of MSM after the installation - if you do, the activation process will fail.
It is no longer possible to (re)activate a MSM 2.x or 1.x installation.
Several months ago, MSM reached "end of life" and all MSM versions are no longer supported.
Please refer to this announcement thread:
http://www.calypsoventures.com/forums/v ... f=4&t=1039
If you were unaware of this situation, you may be feeling upset as you read this. Or you may be thinking that you would like to upgrade to the 3.x (end of life) version.
Unfortunately, that is not an option. MSM was changed to end of life status as part the process of closing down Calypso Ventures, Inc.
The company is closed, and there is no longer a way to sell new MSM licenses or upgrade old licenses.
Dave